Marriott culture

Marriott's core values drive the culture. Our culture influences the way we treat associates, customers, and the community which impacts all our successes. In the words of J.W. Marriott, Jr., "Culture is the life-thread and glue that links our past, present, and future."

• Marriott is committed to fair treatment of associates and to providing training and advancement opportunities to all
• Marriott's reputation for superior customer service rises out of a long tradition that started with J. Willard Marriott's simple goal for Hot Shoppes to provide "Good Food and Good Service at a Fair Price"
  
  • "Do Whatever it Takes to Take Care of the Customer"
  • Pay extraordinary attention to detail
  • Take pride in their physical surroundings
  • Use their creativity to find new ways to meet the needs of customers
• The company actively supports the community and encourages associate volunteerism through a variety of organizations
• At Marriott, the perpetuation of a company's culture has a proven positive financial impact